Terms and Conditions

Website Content:

While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device. 

Information on this website is subject to change without notice.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to BollywoodTrends. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by BollywoodTrends.

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Govering Law:

By purchasing from this website you agree that this contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

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Changes to Terms and Conditions:

We reserve the right to amend the Terms and Conditions at any time and without notice to you. Any amendments will be effective immediately upon publishing on this website. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Terms and Conditions, as so amended.

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Orders & Contract Formation:

Prior to placing an order, if you have any queries relating to these terms & conditions, please email our customer service team at sales@bollywoodtrends.com.au or contact us on 0415 742 566.

When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.

Once You select a product that you wish to order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay and any other charges, including any Unless otherwise stated all charges are in Australian Dollars. 

You must pay for the Order in full at the time of ordering by one of the payment methods we provide on the Site. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase.

If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact Customer service. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

Your contract with us is only formed when we dispatch your order and when we email your shipping confirmation. Our automated order confirmation does not constitute our acceptance of your order, it is merely a confirmation that we have been notified of your offer to purchase the product(s) on order. 

Prior to the Shipping confirmation, we reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. 

You warrant that all details you provide to us for in the ordering process is correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to perform validation and security check of your payment details before dispatching your order.

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Prices:

Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.

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Delivery:

We aim to deliver products to you at the place of delivery requested by you within the time indicated by us when you place your order, but we cannot guarantee any firm delivery dates. We usually ship goods with in two business days after the order is successfully paid. Shipping time depends on customer location and usually may take two to seven business days. Pick up for goods is usually available within next two business days.

We will try to let you know if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

You may grant us an 'authority to leave' when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge's desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by us. If you are not, the couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
(b) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money paid to us, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for above).

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

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Custom Stitching:

Custom stitching is limited to stitch your dress as per the product image and also according to your measurement with the material provided by the supplier. These are the following items which are not covered in basic stitching and which the customer wants the tailor to do these with their consent:

• Extra/additional item (Some dresses come with skirt and pant both, in that case basic stitching covers only one item; either the pant or the skirt) - from $10.
• Inner lining doesn't come with dress - lining cost from $5.
• Elastic in inner bottom - from $5.
• Elastic in inner bottom may need special belt if fabric is not stretchable - from $10
• Zip/button(s) on top/bottom/skirt - from $5.
• Extra tight fitting (May need extra lining) - from $5.
• Extra lace or border (If needed) - from $5.

All the above said items are not covered in any warranty from Bollywood Trends. Our custom stitching doesn't include any padded uppers. A stitched item cannot be refunded or exchanged.

Note: Sometimes the tailor has to alter the design as per the customers' measurements after taking consent from the customer. So as a result of this alteration, the dress may look a bit different from the product's image. We recommend that you please select the design with your size/height in mind, as not every dress will look exactly the same on you due to your size/height. Please discuss your requirements in detail with the tailor before you want her to proceed with the stitching.

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Dress care and allergies from cloths:

Some dresses come with stone or mirror work and these stones/mirrors are glued on the dress. These stones may come out with a little force. Please keep these dresses out of the reach of children. Please call 000 in case of emergency. It is recommended to get all dresses dry cleaned.

We recommend you should ask the tailor to sew fall (Saree fall refers to a sturdy cotton or terry-cotton 5 inches broad and 3 metres long strip of fabric) and attach to the hem of the saree and get your saree borders locked, specifically sarees with weaving work. All our tailors are trained and take care of these things, in case you have found the tailor hasn't locked the borders then please contact us ASAP. Please don't wear saree with unlocked borders as the threads may come out from the fabric and while walking you may fall.

Although all fibres can cause irritant and allergic contact dermatitis, it is rare for them to cause allergic contact dermatitis. Allergic skin reactions to clothing is most often a result of the formaldehyde finishing resins, dyes, glues, chemical additives and tanning agents used in processing the fabric or clothing. If you feel irritation then please don't wear the dress and in case of emergency please call 000.

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Limitation of Liability:

We will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

• if the breach relates to goods:
• the replacement of the goods or supply of equivalent goods;
• the repair of such goods;
• the payment of the cost of replacing the goods or of acquiring equivalent goods; or
• the payment of the cost of having the goods repaired; and
• if the breach to relates to services:
• the supplying of the services again; or
• the payment of the cost of having the services supplied again.

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Security:

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information. This technology encrypts all information including your credit card and all personal information passed from you through our website. 

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.

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Your Invoice:

You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.

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Problems with your order:

We want you have the best online shopping experience, so if you have any problems with your order, please contact us via email at sales@bollywoodtrends.com.au or contact us via phone at 0415742566.

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Cancellation:

We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.

If you wish to cancel your order, please contact our Customer Service Team via email at sales@bollywoodtrends.com.au or contact us via phone at 0415742566. A minimal cancellation fee will be charged. Once an order has been processed(custom stitched) it cannot be cancelled.

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Faulty Product Returns:

We aim to provide you with Products of the highest standard and quality. If you have received a Product with a defect, please contact us via email at sales@bollywoodtrends.com.au or contact us via phone at 0415742566 as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.

If the Product is confirmed to have a defect, we will replace the Product or refund the price of the Product excluding shipping/Pick-up cost to your original payment method at your request.

It does not constitute a defect, if in our reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

If order was picked from pick-up location or shipped to your home/business address then item(s) can only be returned to us via post after discussing with our representative at:

Bollywood Trends
c/o S PAL
PO Box: Q251, Queen Victoria Building,
Sydney, NSW, 1230

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Change of Mind Returns:

We do not support change of mind returns. Once sold, it is the customer’s property. In some cases we accept returns if dress has not been worn and still is in original packing.

If the Product received by us, is in original packing and not worn/used then, we will refund the price of the Product excluding shipping/Pick-up cost and excluding $10 restocking fee to your original payment method at your request. If product is not in condition to sell then no refund will be issued.

Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed.

If order was picked from pick-up location or shipped to your home/business address then item(s) can only be returned to us via post after discussing with our representative at:

Bollywood Trends
c/o S PAL
PO Box: Q251, Queen Victoria Building,
Sydney, NSW, 1230

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Disclaimer and Liability:

This clause prevails over all other clauses, and, to the extent permitted by law, states our entire Liability, and your sole and exclusive remedies, for:

(a) the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or them); or
(b) otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.

Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer or our Liability for:

(a) fraud;
(b) death or personal injury caused by our Breach of Duty;
(c) any breach of the obligations implied by law; or
(d) any other Liability which cannot be excluded or limited by applicable law.

In performing any obligation under these Terms and Conditions, our only duty is to exercise reasonable care and skill.

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Privacy Policy:

We will comply with the terms of our privacy policy.

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Important Information:

We reserve the right:

All orders are subject to availability of stock.

We take all reasonable steps to verify that the order placed and the credit details are bona fide.

We have the right to cancel and refund your order if you do not fulfil the requirements of our verification checks to assist in online credit card security, at which time we will immediately notify you via email or telephone using the details you have provided.

All refunds will be made in the same way as originally paid.

Every effort has been made to portray the colours of products that appear on this website as accurately as possible. We cannot guarantee any colour will be completely accurate.

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